FAQ&

1. What products does DawnBella offer?

DawnBella specializes in health & beauty products, including skincare and haircare solutions tailored to enhance your natural beauty.

2. Where do you ship?

We currently ship to United Arab Emirates, Saudi Arabia, and Kuwait. We are working on expanding our shipping destinations in the future.

3. How long does shipping take?

Delivery times vary depending on your location:

  • UAE: 2-5 business days

  • Saudi Arabia: 5-7 business days

  • Kuwait: 5-7 business days

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on our courier partner’s website.

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and cash on delivery (COD) in select regions.

6. What is your return and refund policy?

We offer a 3-day return policy for unopened and unused products. If you receive a damaged or incorrect item, contact our support team at info@dawnbella.com for assistance.

7. Are your products safe for all skin types?

Yes, our products are formulated with high-quality ingredients and are suitable for most skin types. However, we recommend a patch test before use if you have sensitive skin.

8. Do you offer discounts or promotions?

Yes! We frequently offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

9. How can I contact customer support?

You can reach us via email at info@dawnbella.com or call us at XYZ. Our support team is available Monday to Friday, 9 AM – 6 PM (UAE Time).

10. Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within 12 hours of placement. Please contact our support team immediately if you need to make changes.

For further inquiries, feel free to reach out. Thank you for choosing DawnBella!